FAQ

1. What is the procedure for checking my order status?

- Updates regarding your order will be communicated via email.

2. How can I monitor the delivery of my package?

- Parcel preparation takes place 1-2 days after receiving your order confirmation. Standard courier rates, inclusive of service fees, apply and may fluctuate based on parcel weight and delivery destination.

- You will receive a tracking number via email once the item has been dispatched from our warehouse. Delivery times may vary, with an estimated duration of up to 7 days depending on your location.

3. What should I do if my item is defective?

    ⁃    You can return the item by referring to our Return Policy and follow the steps mentioned there.

4. How do I apply a coupon or voucher?

- Membership rewards and promotional codes will be provided during applicable promotional periods. Enter the provided code during the checkout process.